Terms of service

ORDERS

All items are made to order. Depending on the amount of orders, wait times can vary up to a week. Once your item is handmade it is then shipped within 1-2 business days after completion.

Orders are fulfilled in the sequence that they are received. This ensures fair and proper treatment to all customers.

SHIPPING INFORMATION

We ship all orders via USPS and utilize their flat rate shipping option to give the customer an easy shipping experience. Tracking numbers are provided for customers convenience.

REFUNDS & EXCHANGES

All sales are final. Exchanges for wrong size are offered for 30 days after date of shipping. Items must be returned in new condition. However, if there is a malfunction or failure that occurs based on making the item, we will offer a complete refund or exchange upon complete product inspection. Refunds or exchanges are not offered to any used, damaged, chewed, scratched, ripped, or torn items. Van Plew Co is not responsible for return or exchange shipping costs or re-order costs.

If you have any questions or concerns about anything at all, please contact us.. We are happy to assist you. 

ADDITIONAL INFORMATION

All leather hides are unique, different, and not all products will look identical. We order only the highest quality grade leather hides. Each completed handmade item is truly one of a kind in its own way, just like your pet.

The leather used to make our products is not water proof or water resistant and items should not be exposed to high levels of moisture. Our leather is all natural and goes through a multi-week tannage process to create a high quality hide. If the leather product does get wet, please let it air dry and condition the leather with an all natural leather balm to rejuvenate.

Pending on the animal strength, the collar may stretch minimally over time from the pets excessive pulling. This is normal due to leather being a natural fiber material.

Van Plew is not responsible for any negligent actions from using any of our products. Pet owners are solely responsible for their pet and actions.